My Journey
Experience Highlights
From hands-on tech support to deep dives into customer experience and market research, my path reflects a passion for solving problems and connecting with people.
Here’s a quick look at key roles shaping my skills.
Senior Consultant
Awesome CX
Nov 2024 – Jul 2026
Here’s a quick look at key roles shaping my skills.
Tech Support
VXI
Jan 2024 – Aug 2024
Troubleshot internet and cable issues while supporting billing and sales inquiries.
Customer Experience
Delivering thoughtful support through phone, email, and billing solutions.
Tech Support
Resolving internet, cable, and billing issues quickly and clearly.
Market Research
Gathering consumer insights to inform smarter business decisions.
Custom Solutions
Tailoring responses and products to fit unique client needs.
Praise Earned
Virtualdren’s tech skills saved our project timeline—clear, patient, and always ready with solutions.